All sales are final. We do not offer refunds or exchanges.

We only offer replacements if there is an error on our end.

Custom orders:

All custom items are final once approved and are not eligible for replacement unless there is a clear production defect.

In-stock and brand items (11 Crew & Los Bomberos):

Replacements are only provided if you receive the wrong item, wrong size, or a defective product.

You must contact us within 5 days of receiving your order with photos of the issue.

• Ordering the wrong size
• Change of mind
• Fit or style preference
• Color differences due to lighting

Custom orders are made specifically for you, your business, team, or event. These include logos, branding, or personalized designs and require approval before production.

In-stock items (including 11 Crew and Los Bomberos collections) are pre-designed and sold as-is. These cannot be customized.

Production begins after payment is received and your design is approved.

Custom orders are completed within up to 10 business days unless otherwise stated.

In-stock items (including 11 Crew & Los Bomberos) are typically processed and shipped within 5 business days.

Changes or cancellations may only be requested before production begins. Once production has started or your order has shipped, it cannot be changed or canceled.

We offer two pickup options:

• Locker Pickup (Seven Six Zero Salon- Imperial): Contactless pickup using lockers. You’ll receive instructions once your order is ready.
• Retail Pickup & In-Store Shopping: You can pick up your order in person and shop available merchandise at this location.

Shipping details cannot be changed once your order has been processed or shipped.

Custom orders: up to 10 business days+

In-stock items (11 Crew & Los Bomberos): typically within 5 business day

Yes. Tracking information will be sent to your email once your order ships.

Once shipped, delivery times are handled by the carrier. Please contact the carrier first for delays. If you still need help, feel free to reach out.